{"id":4210,"date":"2024-05-13T12:25:23","date_gmt":"2024-05-13T12:25:23","guid":{"rendered":"https:\/\/webtest.idmbls.com\/idmblsdev\/?p=4210"},"modified":"2024-10-03T13:50:26","modified_gmt":"2024-10-03T13:50:26","slug":"an-evaluation-of-knowledge-and-use-of-total-quality-management-tools-by-public-legal-services-operations-management-a-case-of-blantyre-legal-aid-department","status":"publish","type":"post","link":"https:\/\/webtest.idmbls.com\/idmblsdev\/an-evaluation-of-knowledge-and-use-of-total-quality-management-tools-by-public-legal-services-operations-management-a-case-of-blantyre-legal-aid-department\/","title":{"rendered":"An Evaluation of Knowledge and Use of Total Quality Management Tools by Public Legal Services Operations Management: A Case of Blantyre Legal Aid Department"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4210\" class=\"elementor elementor-4210\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9c6ffe e-flex e-con-boxed e-con e-parent\" data-id=\"6f9c6ffe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35752119 elementor-widget elementor-widget-text-editor\" data-id=\"35752119\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"views-field views-field-body\">\n<div class=\"field-content\">\n<div class=\"views-field views-field-body\">\n<div class=\"field-content\">\n<p class=\"wp-block-paragraph\"><strong>Background<\/strong>: A successful implementation of Total Quality Management (TQM) is one of the ways of improving organisations. However, preliminary evaluation of whether of an organisation would be receptive to TQM before implementation is imperative.<\/p>\n<p>This study, therefore, evaluated whether employees at Blantyre Legal Aid Department (LAD) in Malawi have the knowledge and use of concepts and tools necessary for TQM implementation. In addition, this study also determined other critical factors necessary for TQM implementation in the said organisation.<\/p>\n<p>The study hypothesized that TQM may help Blantyre LAD to deal with the challenges it is currently facing. Therefore, a mixed approach to research was used to find out whether employees at Blantyre LAD have the knowledge and use of TQM philosophy necessary to meet the organisation\u2019s challenges. A random sample frame of 24 out 32 employees was also used in the study to arrive at scientific findings.<\/p>\n<p>The overall findings on the knowledge and use of TQM by employees at Blantyre LAD had a mean score of 1.6 and a standard deviation of 0.1 confirming lack of knowledge and TQM systems at TQM. The study confirmed the existence of critical success factors for the TQM implementation at Blantyre LAD with a mean closer to 3 at a standard deviation of 0.8.\u00a0 Consequently, the study recommended that all employees at Blantyre LAD be trained in TQM and that critical success factors for TQM implementation should be strengthened thereat.<\/p>\n<p>The implications of the results and recommendations of the study are that employees at Blantyre LAD need the TQM to improve the quality of public service delivery. In addition TQM can be successfully implemented thereat; therefore, the study recommends a step by step introduction and implementation of TQM at Blantyre LAD.<\/p>\n<p><span class=\"views-label views-label-field-author\" style=\"font-family: var(--unicamp-typography-body-font-family); letter-spacing: 0px;\"><strong>Author<\/strong>: <\/span><span style=\"font-family: var(--unicamp-typography-body-font-family); letter-spacing: 0px;\">Edith Chimusoro<\/span><\/p>\n<p>\u00a0<\/p>\n<\/div>\n<\/div>\n<div><strong><a href=\"https:\/\/webtest.idmbls.com\/idmblsdev\/wp-content\/uploads\/2024\/05\/The-Implications.pdf\" target=\"_blank\" rel=\"noopener\">Read more&#8230;<\/a><\/strong><\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Around one in 57 (1.76%) children in the UK is on the autistic spectrum, significantly higher than previously reported, according to a study of more than seven million children<\/p>\n","protected":false},"author":6,"featured_media":6766,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[44],"class_list":["post-4210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-research","tag-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>An Evaluation of Knowledge and Use of Total Quality Management Tools by Public Legal Services Operations Management: A Case of Blantyre Legal Aid Department - IDM Dev<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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